Harman Kardon Go + Play 3

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Go + Play Series

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Note: This action will erase all settings and Bluetooth data from the device. You will be required to pair and connect to your devices again after this action is done.

n

nn Go + Play, Go + Play II, Go + Play Micro, Go + Play Wirelessn

1. Turn the speaker ON
2. Press and hold the Volume (+) & Phone button for more than 5 seconds
3. All LED indicators will flash and the speaker will power off and be factory reset

nn

nnGo + Play 3n

1. Turn the speaker ON
2. Press and hold the Vol (+) and Bluetooth button for more than 10 seconds
3. The speaker will power off and be factory reset

nn

nnGo + Play Minin

1. Turn the speaker ON
2. Press and hold the Vol (+) and Play/Pause button until all lamps light up
3. The speaker will power off and be factory reset

nn

","Answer__c":"

Go + Play Series

n

Note: This action will erase all settings and Bluetooth data from the device. You will be required to pair and connect to your devices again after this action is done.

n

nn Go + Play, Go + Play II, Go + Play Micro, Go + Play Wirelessn

1. Turn the speaker ON
2. Press and hold the Volume (+) & Phone button for more than 5 seconds
3. All LED indicators will flash and the speaker will power off and be factory reset

nn

nnGo + Play 3n

1. Turn the speaker ON
2. Press and hold the Vol (+) and Bluetooth button for more than 10 seconds
3. The speaker will power off and be factory reset

nn

nnGo + Play Minin

1. Turn the speaker ON
2. Press and hold the Vol (+) and Play/Pause button until all lamps light up
3. The speaker will power off and be factory reset

nn

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000WPp4AAG"},"Title":"Pairing issues with a Computer or PC","Id":"ka25d000000WPp4AAG","ArticleNumber":"000017044","Question__c":"Pairing issues with a Computer or PC","Process__c":"In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your deviceAlways get the latest driver version available for your Computer/PC/Laptop.To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.","Answer__c":"In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your deviceAlways get the latest driver version available for your Computer/PC/Laptop.To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XqiJAAS"},"Title":"What is Wireless Stereo Boost pairing mode?","Id":"ka25d000000XqiJAAS","ArticleNumber":"000042750","Question__c":"What is Wireless Stereo Boost pairing mode?","Process__c":"

Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience.

To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.

The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

","Answer__c":"

Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience.

To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.

The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

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