Q: How long will my Sample Sale order take to arrive? A: Delivery times vary by country. Due to the high volume of sample sale orders, shipments will be processed within 10 to 14 days. Shipping delays are currently common, but we’ll keep you updated on any delays or issues as soon as we are informed.
Q: Can I adjust my order/order details? A: We’re pleased to offer a self-serve Order Editing option for customers after placing an order this year. You’ll have a 30-minute window to make changes to your order. After this time, edits will no longer be possible.
To ensure you receive your order as quickly as possible, once our fulfillment houses receive their order list, your order is final and CANNOT be changed.
Q: How do I track my order? A: Once your order has been dispatched (please allow up to 10 - 14 working days orders to be processed), you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking number to load as it can sometimes take some time for our couriers to update your parcel movement in their systems.
If you have not received your tracking number within 14 days of placing your order, please get in touch with us at info@abelfragrance.com
Tracking by country:
EU orders will be dispatched from our fulfilment partner in The Netherlands. When your order is shipped, you will receive track and trace information. The information available in the tracking process once it reaches your country will vary depending on the carrier.
US orders will be dispatched from our fulfilment partner in New York. When your order is shipped, you will receive track and trace information.
NZ orders will be dispatched from our Wellington workroom. When your order is shipped, you will receive track and trace information. This year we are offering the option to pick up from our Wellington Abel Fabriek — further details above.
UK orders will be dispatched from our warehouse in Wales. When your order is shipped, you will receive track and trace information.
Q: Do you offer returns on Sample Sale? A: We do NOT offer returns on Sample Sale orders, so please choose carefully.
We can however assess return requests on a case by case basis.
If a return is approved, the customer is responsible for paying for the return shipping. Goods must be returned within 14 days of receiving the order.
Please email info@abelfragrance.com regarding returns.
Q: Can I use a discount code on my sample sale order? A: No - Discount codes cannot be applied to items in our sample sale.
Q: Can I combine my orders? A: Due to the high volume of orders, we are unable to change or combine orders. If you have placed multiple orders, these will be shipped separately. Through our Order Editing function, you can edit your delivery address within 30 minutes of placing your order, however this does not accommodate merging or combining orders, or changing items within the order.
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More FAQs here.
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