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Consignment Items (Non-Realism / Non-Naeon)

All sales of consignment items are final.

Secret Sneaker Store operates as a consignment marketplace, meaning we do not own the products displayed in-store or online. Each item is owned by an independent third-party consignor, and Secret Sneaker Store facilitates the sale on their behalf. When a consigned item is purchased, payment is issued directly to the owner of the item. Secret Sneaker Store only retains a commission and does not hold the full sale amount.

Because consignors are paid out once their item sells, we are unable to reverse the transaction, reclaim funds, or process returns or exchanges for consignment products.

If you no longer wish to keep your purchase, the best alternative we can offer is to re-consign the item through our store. Consignment fees apply, which means you will receive 78-80% of the final sale price once the item sells. Pricing can be adjusted to help you recover closer to the original purchase amount; however, higher pricing may result in longer sell times.

Current consignment commission rates:

• Melbourne Central: 22%
• Chadstone: 22%
• Doncaster: 20%
• Sydney: 20%

We encourage customers to visit our stores to try items on before making a purchase. If you are unable to visit in person, we will always do our best to provide accurate product information and guidance; however, please note that comfort and fit preferences vary from person to person.

Refunds are only issued in the case of fulfilment errors, such as receiving an incorrect item or missing items in your order. If you have any questions or need further assistance, please feel free to contact us online@secretsneakerstore.com

For Realism & Naeon Branded Items

We accept returns for store credit or exchange within 14 days of purchase or receiving of product.

To initiate a return, email us at online@secretsneakerstore.com

ONLINE RETURNS

• Customers are responsible for return shipping costs
• Items must arrive in perfect resalable condition - unused, unwashed, with original tags and packaging
• Keep all shipment and tracking proof until your return is confirmed

IN-STORE RETURNS

• Visit any SECRET SNEAKER STORE location with your item and proof of purchase
• In order for your return / exchange to be accepted, items must be unused, unwashed, in original condition with tags and packaging

IMPORTANT NOTES

• Exchanges are not available on already exchanged items
• If your requested item is out of stock, store credit will be issued
• We do not accept returns on the following items: socks, hats and accessories for hygiene reasons
• Items purchased online may be returned in-store (and vice versa) with proof of purchase