Final Sale Items

For transparency, certain items are final sale and not eligible for return or exchange:

Shipping Policy

Shipping Rates & Delivery Times

Estimated Delivery Times (Canada):Remote areas may experience longer shipping times.Please Note: Shipping windows are estimates and not guarantees. Delays may occur due to weather, traffic, or additional verification processes.

Shipping Address Details

For a smooth delivery, please provide all relevant information, including buzzer codes, directional suffixes (North, South, etc.), or special instructions.

Tracking Your Order

Damaged or Lost Packages

Tips to Avoid Lost or Stolen Packages:

Unclaimed Parcels

If your package is returned to us unclaimed, we’ll issue a refund minus a $24.95 CAD return shipping fee.

Free Samples

We believe every order deserves a little extra care! Expect 1-3 complimentary samples selected by our Skincare Specialists to perfectly complement your order.

Loyalty Rewards: La Crem Points

Earn La Crème Points with every purchase and redeem them for future orders. From time to time, we also offer Free Gifts With Purchase (GWP) for select brands, but these are available only while supplies last.

At Loshen & Crem, we aim to deliver excellence at every step of your skincare journey, with care and a touch of elegance. Questions? Don’t hesitate to reach out—we’re always happy to assist!